Frequently Asked Questions


Where do I locate information regarding Port entry requirements?

All Ports within the United States require both a TWIC Card and a Port ID. All suppliers making direct deliveries to a vessel are responsible for ensuring their representatives have the appropriate forms of identification.

Suppliers must register all direct US Port deliveries using the Port Access Security System (PASS) a minimum of 48 hours in advance.

Click here to for more information. To access the PASS application click on the PASS link in the tool bar above.


International Ports of Call:

Each country maintains their own entry requirements contact the port to verify entry requirements before making deliveries to RCG vessels.

What is the difference between the RCG Global Regulatory Compliance Portal and the RCG Supplier Registration Portal hosted by Dun & Bradstreet?

The RCG Global Regulatory Compliance Portal is where our new and existing suppliers are invited by their relationship manager to complete and on-boarding compliance questionnaire.

The RCG Supplier Registration Portal serves two purposes: 1) it allows our existing suppliers to complete a brief set of questions, confirm their DUNS number and securely pay the supplier registration fee. 2) it allows our new supplier to confirm their Supplier Provided Data and securely pay the supplier registration fee.

My Company received a Supplier Registration email request from Dun & Bradstreet, is this required?

Yes, as part of our continual improvement process we are moving to an online Supplier Registration platform. All suppliers for RCG are being asked to complete a brief online Supplier Registration and pay a nominal registration fee. The registration fee covers the costs associated with background screening and monitoring.

My Company paid the Supplier Registration fee, then received an email to complete a Compliance Questionnaire. Is this required?

Yes, for every Supplier Account number RCG must have a complete Compliance Questionnaire on file. This is part of our Global Regulatory Compliance Program.

My Company completed the Compliance Questionnaire, then received an email to register from Dun & Bradstreet. Why?

The final step in the on-boarding process is to pay a supplier registration fee via our secure Supplier Registration Portal. In order to ensure the transaction is secure a unique link tied to your Company Provided Data is generated allowing you to confirm your Company and enter the Credit Card information securely to complete the registration payment.

Is becoming a prospective supplier the same as completing the Supplier Registration from Dun & Bradstreet email link? 

No, the email link provided by Dun & Bradstreet is tied to your Company's RCg supplier account. Registering as a prospective supplier will cause a secondary supplier registration fee. Active suppliers and suppliers completing the on-boarding compliance questionnaire process should only use registration links specifically emailed to their point of contact. 

My Company is not a current supplier and is not in the process of being awarded business, should we register to become a prospective supplier?

Yes, if you are interested in being part of a pool of prospective suppliers for RCG. There is a $45 fee to register as a prospective supplier.

If my Company does not register as a Prospective Supplier, how may we introduce the Company to RCG?

There are a series of trade shows and conferences for our industry, these are wonderful opportunities to meet and interact with RCG Procurement Team members. Many  supplier relationship are cultivated through the activities associated with these types of events. We highly recommend participating in trade shows and conferences.

My Company registered as a Prospective Supplier, what are the next steps?

When there is an RCG sourcing event our procurement staff reviews the Prospective Supplier pool to determine if there are any candidates for inclusion. There is no guarantee a Prospective Supplier will be selected for a sourcing event. Sourcing events are scheduled based on RCG need. 

How does my Company obtain access to the secure supplier resources on this website? 

Suppliers that have an active RCG supplier account obtain access to our secure pages by either completing the on-boarding compliance questionnaire or submitting a Supplier Portal Administrator request.  Click here for more information.